4 features that the WWE Network still needs
By Amit Shukla
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— Ask WWE Network (@AskWWENetwork) June 4, 2020
Mundane Customer Service
Several tweets like this confirm that the company uses the most mundane service aspects to serve its users. I know a lot of you may be thinking that this article was about things that the WWE Network needs to have in 2020, but in other cases like this, WWE needs to improve features that are already readily available, like Customer Service.
I can assure you that Customer Service is of vital importance for a brand’s growth because if the customer service is cheerful, it does make one’s day better and also ensures complete trust in the brand. If you search for the problems raised by users and the respective responses posted by the team, they seem like a robot is typing automated responses.
It is almost like you are using Artificial Intelligence to give a response to the user in real-time so that the person feels valued. You can think of this as an automated response that you receive when you send a business an email,and they send you an email from a no-reply email address where they confirm receipt of your concern, and that is all.
The year is 2020, and if you are using new technologies, try to use them in a manner that they yield the right benefits for you, your end-user, and make it a win-win situation for all.